Where we ship
Standard checkout shipping is limited to the US mainland. Locations outside that area—including Alaska and Hawaii—are not offered at checkout. If you need delivery elsewhere, contact care@kavella.com. We may be able to arrange special shipping on a case-by-case basis; such arrangements are not guaranteed and may include additional charges.
Processing and fulfillment
Orders are generally processed within three (3) business days of receipt, subject to product availability. Only products shown as available for purchase on the Site may be ordered. Products that are unavailable or out of stock may not be purchased until they are offered again on the Site.
Kavella will use commercially reasonable efforts to process and ship orders within the timeframes described above. From time to time, processing or shipment may be delayed due to circumstances beyond our reasonable control or temporary interruptions in our ability to fulfill orders. In the event of a material delay, we will notify you at the email address associated with your order, provide information reasonably available to us about the delay, and offer you the option to cancel the affected order (or affected items) for a refund of amounts paid for those items. If you do not cancel, the order will ship when fulfillment resumes.
Carriers and delivery estimates
Shipping options and timing shown at checkout are based on carrier tools (such as UPS or FedEx). Those timeframes are estimates only and are not guaranteed delivery dates.
When an order ships, you will receive a shipping confirmation that includes a tracking number. Please retain that information. Once a package is transferred to the carrier, transit time and delivery are the carrier’s responsibility.
Shipping address
You are responsible for providing a complete and accurate shipping address at checkout. We ship to the address provided on the order.
If you notice an address error after placing an order, contact care@kavella.com immediately. Address changes are possible only if the order has not yet shipped.
Lost, delayed, or missing packages
If a package is lost, delayed, marked delivered but not received, or delivered to the wrong location, contact care@kavella.com and include your order number and tracking number.
Our practices for investigating these issues, replacements, and requests that you contact us before opening a payment dispute are set out in our Refund Policy.
Questions
Contact care@kavella.com.