Return and Refund Policy
We are confident you will love your hair using Kavella products! If any Kavella products purchased* are not satisfactory to the receiver’s expectations, the receiver may ship the unused portion of the product back to Kavella within 30 days for a refund of the purchase price or an exchange – when desired and in the appropriate circumstances. If there is defective packaging, such as a pump or sprayer, please contact us within the return timeframe of 30 days.
Please email your request to orders (at) kavella.com. Returns received after 30 days will not be accepted for refund. Our return address is:
21781 Ventura Blvd #517
Woodland Hills, CA 91364
*Returns are only accepted for products purchased at kavella.com. For products purchased on Amazon or at a salon, please contact the salon or Amazon directly to follow their individual return policies and procedures.
*Returns and refunds are not accepted for empty bottles. Sample sizes cannot be refunded or returned.