FAQs

Can I use Kavella on my hair if I have a straightening or smoothing treatment? Are your products color-safe?

Yes! All of our shampoos are sulfate and sodium chloride free, and they all fall into an acidic pH range to keep the hair cuticle from lifting and losing color molecules.

Why do you use plastic?

We appreciate that glass is an eco-friendly option, but we don’t use it because of safety issues (slippery hands and shattered glass.) We have used almost exclusively PET plastic instead with your safety in mind. For some products, we are about to switch to HDPE derived from sugarcane, which is a carbon-negative production process! Stay tuned for more info on this! Kavella’s goal for our PET jars is to switch to PCR plastic (post-consumer recycled) as soon as possible. As a very small business, we don’t have access to the quantities required to make this transition quite yet, but it’s just around the corner!

Are all your products Vegan? What about the Squalane, Lactylate and Lactic Acid? Do you test on animals?

All Kavella products are 100% vegan and are tested on and by hairstylists, never on animals!

Unlike squalene which is an animal biproduct, our squalane is derived from olives. Also, our sodium lauryl lactylate, which sounds like lactose, is actually derived from coconuts and not milk. The Lactic Acid in our products is a pH adjustor and is also not derived from milk, but from fermented corn! We do not use honey, beeswax or silk either. Our products are certified Vegan and Cruelty-Free by PETA as well as Cruelty-Free by Leaping Bunny.

What is the shelf life of my Kavella product?

Most Kavella products have optimal shelf lives of 2 to 3 years. We also recommend using the product within one year of opening the bottle or jar for peak freshness. Although products can be used longer than these recommended shelf lives, there may be changes in the product’s consistency, color or fragrance after 2 to 3 years. Some products separate upon standing for long periods of time, such as our Moisture Mist. This is because we do not use certain stabilizing ingredients in our products, like PEGs. Simply shake well to remix the product!

Is your plastic BPA free?

We use PET bottles and jars for all of our products. PET plastic is BPA free. We are also about to introduce bottles made from sugarcane that are also BPA free!

How do I access salon pricing?

Please fill out the following form to request access to salon pricing: https://kavella.com/request-salon-pricing/ Be sure to create a regular account here first before requesting an upgrade to salon pricing.

Once access is granted, backbar and wholesale pricing will be accessible directly on the website in each product’s dropdown menu. For larger salons that would rather send a purchase order, please request our ordering spreadsheet that can simply be filled out and emailed back for each order. With this method, we fill and weigh the order for shipping charges before sending an invoice.

The pump or sprayer of my bottle isn’t working. How do I fix it?

Usually when a pump will not open, it is due to the pump unscrewing and becoming loose. Screw the base of the pump back onto the bottle tightly and then try opening the pump again. For the 32 oz sizes, close tightly, then hold the middle of the base still while unscrewing the top only. For sprayers, there may be a clog, or the product may not have been shaken enough prior to spraying. You may run warm water over the sprayer and wipe off to remove any clogs. The Alcohol-Free Hair Spray and Intensive Protein Treatment use trigger sprayers that have a locking button on the spray head, so be sure this is set to the unlock position. If you are experiencing an issue with your packaging, please let us know at admin@kavella.com! We may replace the product or send you a new pump or sprayer, depending on the issue.

What gives your products that almond scent?

Apricot Kernel Essential Oil, imported from France.

What about diversion? 

Kavella only sells our products at authorized salons and spas as well as on our own website. Unauthorized sales outlets include any mass retailer, drugstore, grocery store, any website that is not run by a salon. We can only guarantee authentic Kavella products if purchased from an authorized salon or spa or authorized salon-related website. You can find our brick and mortar locations on our Salon Locator page! If you are interested in selling Kavella on your salon’s website, please contact us for guidelines, and if you see diversion of our products, please let us know!

Can I get samples?

We offer samples to salons who are interested in carrying our products in their salons or to media persons. If you are a salon owner, please submit a request using this form and include the salon’s mailing address. We will send a variety of samples.

Are your products hypoallergenic?

As a plant-based haircare brand, allergic reactions to some ingredients are possible. It is important for those with allergies to look at the ingredient list before purchasing the product. If you have a nut allergy, please the following post: https://kavella.com/kavella-and-nut-allergies/

Our dedicated hypoallergenic set is our Healing Tea Shampoo and Conditioner, which are free of nuts, soy, aloe and fragrances. If you are not sure about a product being suitable for your allergy, please drop us an inquiry so we can help!